Shipping Policy 

Free Shipping

Orders of $100 or more ship free within the United States.

Flat-Rate Shipping

U.S. orders under $100 ship for a flat rate of $7.95.

Carrier and Timing

All domestic orders ship via UPS. Most packages arrive within 7 to 10 business days from the order date. You will receive an email with tracking when your order ships.

Address Accuracy

Please enter your shipping address correctly at checkout. We are not responsible for undelivered packages due to an incorrect address.

Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed after they are accepted by the carrier. For claims or investigations, contact UPS directly using your tracking number. Shipping timeframes are controlled by the carrier once the package leaves our hands.

International Shipping

Email shopwillow.west@gmail.com before placing an international order so we can confirm availability and rates.

Expedited Shipping

If you need expedited or overnight shipping, email shopwillow.west@gmail.com before placing your order.